TERMS & CONDITIONS

Last updated: 18 August 2026

1. About us and these terms

These Terms & Conditions apply to consumer orders placed through www.sp.tech.

Please read them before placing an order. By placing an order, you agree to the terms that apply at the time of your purchase.

These terms are intended for consumers purchasing primarily for purposes outside their trade, business or profession.

SP TECH AB Company registration number: 559381-9138 Registered office: Borås, Sweden VAT number: SE559381913801 Postal address: Box 34, 501 13 Borås, Sweden Office and showroom: Aschebergsgatan 41, 411 33 Göteborg, Sweden Telephone: +46 72 644 43 70 Email: info@sp.tech

2. Ordering

Orders are placed through our website.

When you place an order, you will receive an email confirming that we have received it. Your order is accepted, and a contract is formed between you and SP TECH, when we send you a dispatch confirmation.

If we are unable to fulfil your order, we will inform you as soon as possible and refund any payment already taken using the same payment method you used for the purchase.

You must be 18 years of age or older to place an order.

3. Prices, taxes and delivery charges

Prices are shown in the currency of your selected market and include applicable VAT or other taxes where required.

Any delivery charges are clearly shown during checkout before you complete your purchase.

Free-shipping offers and thresholds may vary between markets. The applicable shipping conditions will be shown on our website or during checkout at the time of your purchase.

We ship orders DDP (Delivery Duty Paid). This means that customs duties and import charges payable in connection with the shipment are handled by SP TECH and are not added when your order is delivered.

We take reasonable care to ensure that prices and product information are correct. If we discover an obvious pricing error after you have placed an order, we will contact you before dispatch. You may then choose to continue with the order at the correct price or cancel the order at no cost.

4. Payment

The payment methods available to you are shown during checkout and may vary depending on your country, currency and market.

Payments are processed securely by our payment service providers. Additional terms from the relevant payment provider may apply to the payment method you select.

If your payment is declined or cannot be authorised, we may be unable to process your order.

5. Delivery

We aim to dispatch orders as quickly as possible in the order in which they are received.

Expected delivery times and available delivery options are shown during checkout and, where applicable, in your order confirmation.

When your order has been dispatched, you will normally receive tracking information.

Delivery may occasionally take longer than expected due to circumstances outside our reasonable control. If your order has not arrived within the expected delivery period, please contact us at info@sp.tech.

If no specific delivery time has been agreed, we will deliver your order without undue delay and in accordance with applicable consumer law.

If we are unable to deliver your complete order in a single shipment, we may contact you regarding a split delivery.

The risk of loss or damage remains with SP TECH until you, or a person designated by you, have received the goods, except where applicable law provides otherwise because you independently arranged the carrier.

6. Your right to change your mind

14-day right of withdrawal

As a consumer purchasing online, you normally have the right to change your mind and withdraw from your purchase within 14 days, without giving a reason.

For goods, the withdrawal period begins the day after you receive your order. If an order is delivered in several separate shipments, the period begins the day after you receive the final item or shipment.

Cancelling before your order has shipped

If you wish to cancel an order before it has been dispatched, contact us as soon as possible at info@sp.tech.

If the order has not yet been dispatched, we will cancel it and refund any amount already paid.

If the order has already left our warehouse, you can still exercise your right of withdrawal and return it in accordance with these terms.

How to exercise your right of withdrawal

You must tell us that you wish to withdraw from the purchase within the 14-day withdrawal period.

You can do this by emailing:

info@sp.tech

You may also use the Model Withdrawal Form at the end of these terms, although using the form is not required.

After notifying us that you wish to withdraw, you must send the goods back within a further 14 days.

Condition of returned items

You may handle and inspect the goods in the same way as you reasonably would in a physical store in order to establish their nature, characteristics and function.

If you handle the goods beyond what is necessary for this purpose and this reduces their value, we may deduct an amount corresponding to that reduction in value from your refund.

Where possible, please return products with their original labels, tags and packaging.

7. Returns and refunds

How to return an order

Contact us at info@sp.tech and we will provide you with return instructions and, where applicable, a prepaid return label.

Depending on your location, the return may be handled by DHL, UPS or another carrier selected by SP TECH.

Please send returned goods only to the return address provided in your return instructions.

Using our return label is the easiest option and allows the shipment to be tracked.

You may also use a carrier of your own choice. If you do so, we strongly recommend using a tracked service and keeping proof of shipment.

Return costs

Returns using the return label provided by SP TECH are free of charge.

SP TECH covers the cost of the return shipment when you use the return service provided by us.

If you choose to arrange the return yourself using another carrier or service, you are responsible for that shipping cost.

For faulty, damaged or incorrectly supplied products, SP TECH will cover reasonable return shipping costs in accordance with applicable consumer law.

Your refund

When you exercise your right of withdrawal, we will refund all payments received from you for the returned goods, including the cost of our standard delivery option.

If you selected a more expensive delivery method than our standard delivery option, the additional delivery cost is not refundable.

Refunds will normally be made using the same payment method used for the original purchase unless you expressly agree otherwise.

We will process the refund without undue delay and no later than 14 days after you notify us that you are withdrawing from the purchase.

We may withhold the refund until we have received the returned goods or until you provide evidence that you have sent them back, whichever occurs first.

8. If something is wrong with your order

If an item is faulty, damaged in transit, incomplete or different from what you ordered, please contact us at:

info@sp.tech

Include your order number, a description of the issue and, where appropriate, photographs showing the problem.

If the product is faulty, SP TECH will cover reasonable costs associated with returning the product.

Depending on the circumstances and applicable consumer law, you may be entitled to have the product repaired or replaced and, in certain circumstances, to receive a price reduction or cancel the purchase and receive a refund.

Your statutory consumer rights

Your statutory consumer rights apply independently of these Terms & Conditions and independently of any commercial warranty offered by SP TECH.

Under Swedish consumer law, SP TECH is responsible for original defects in goods that become apparent within three years from delivery. You should notify us of a defect within a reasonable time after you discover it.

If you live in another country, you also retain any mandatory consumer rights that apply to you under the laws of your country of residence where applicable.

Nothing in these terms limits rights that cannot legally be limited or excluded.

9. SP TECH Three-Year Warranty

In addition to your statutory consumer rights, SP TECH provides a voluntary three (3) year commercial warranty on all SP TECH products.

The warranty period is calculated from the original date of purchase.

The warranty applies in all markets where SP TECH products are sold.

The warranty is provided free of charge by:

SP TECH AB Aschebergsgatan 41 411 33 Göteborg Sweden Email: info@sp.tech

Products covered

The warranty applies to SP TECH products purchased new:

• directly from SP TECH; or

• from an official SP TECH retail partner.

An official SP TECH retail partner is a retailer supplied directly by SP TECH or through an official SP TECH distribution channel.

Your statutory rights against the retailer from which you purchased the product remain unaffected.

What the warranty covers

The warranty covers defects in materials and workmanship that arise during normal and intended use.

Examples include:

• manufacturing defects;

• failing seams or stitching;

• defective zippers, buckles or other hardware; and

• other manufacturing or material defects that materially affect the normal function of the product.

What the warranty does not cover

The warranty does not cover:

• normal wear and tear;

• fading, scratches, surface marks or other normal signs of use;

• gradual reduction in water repellency resulting from normal use or ageing;

• cosmetic damage that does not affect the normal function of the product;

• damage caused by accidents, improper use, neglect or use beyond the product's intended purpose;

• damage caused by modifications, alterations or repairs not carried out or authorised by SP TECH;

• lost or stolen products; or

• products acquired through a second-hand sale.

How we resolve a warranty claim

If a defect covered by this warranty occurs during the warranty period, SP TECH will assess the claim and provide an appropriate remedy.

Depending on the circumstances, this may include repairing the product or replacing it with the same or an equivalent product.

Where repair or replacement is not reasonably possible or appropriate, SP TECH may provide another remedy, including a refund of the original purchase price where applicable.

Nothing in this section restricts any remedy you are entitled to under mandatory consumer law.

Unless mandatory law provides otherwise, a repair or replacement made under this commercial warranty does not restart the original three-year warranty period.

Making a warranty claim

To make a warranty claim, contact:

info@sp.tech

Please provide:

• your order number or other proof of purchase;

• a description of the issue; and

• photographs clearly showing the defect where possible.

We will review your claim and provide further instructions.

If a warranty claim is approved and the product needs to be returned, SP TECH will cover the reasonable cost of the return shipment.

Products received as gifts

If you received an SP TECH product as a gift, the warranty may still be used provided that you can supply the original order number or other proof showing when and through which eligible sales channel the product was purchased.

Your statutory rights

This warranty is a voluntary commercial commitment from SP TECH and is provided in addition to your statutory consumer rights.

It does not replace, restrict or limit those rights.

10. Product colours

We make reasonable efforts to display our products, materials and colours as accurately as possible.

However, colour reproduction can vary depending on your screen, device and display settings. We therefore cannot guarantee that the colour displayed on your device will exactly match the physical product.

If you receive a product and decide that the colour is not what you expected, you may use your right of withdrawal in accordance with sections 6 and 7.

11. Our liability

Nothing in these terms excludes or limits liability where doing so would be unlawful.

This includes liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, and any liability or consumer rights that cannot legally be excluded or limited.

We are responsible for losses and damage resulting from our breach of the contract to the extent required by applicable law.

We are not responsible for business losses, loss of profit or other losses arising from commercial use of our products, as these terms are intended for consumer purchases.

We are not responsible for delays or failures caused by circumstances outside our reasonable control. This does not affect any statutory rights you may have, including rights relating to delayed or failed delivery.

12. Use of our website

All content on www.sp.tech, including trademarks, logos, product names, images, graphics, videos, designs and text, belongs to SP TECH AB or our licensors unless otherwise stated.

You may use the website and its content for personal, non-commercial purposes.

Unless permitted by law or authorised by SP TECH, you may not reproduce, commercially exploit, systematically copy or redistribute our website content.

You must not attempt to interfere with the operation or security of the website, gain unauthorised access to systems or data, or use automated methods in a way that materially disrupts the website or its services.

13. Changes to these terms

We may update these Terms & Conditions from time to time.

The version that applies to your order is the version that was in force when you placed your order.

The date at the top of this page shows when the terms were last updated.

14. Complaints and disputes

If you have a complaint, please contact us first at:

info@sp.tech

We will always try to resolve the matter directly with you.

If we cannot reach an agreement, Swedish consumers may refer the dispute to the Swedish National Board for Consumer Disputes:

Allmänna reklamationsnämnden (ARN) Box 174 101 23 Stockholm Sweden www.arn.se

SP TECH follows ARN's recommendations.

If you live in another EU or EEA country, you may also contact the relevant consumer dispute resolution body in your country or your local European Consumer Centre for assistance with a cross-border consumer dispute.

15. Governing law and jurisdiction

These Terms & Conditions and contracts entered into under them are governed by Swedish law.

If you are a consumer resident in another country, this choice of law does not deprive you of the protection provided by mandatory consumer law in your country of residence where such protection applies.

Any dispute may be brought before a court that has jurisdiction under applicable law.

16. Contact

If you have questions about an order, return, warranty claim or these Terms & Conditions, please contact:

SP TECH Customer Support Email: info@sp.tech Telephone: +46 72 644 43 70

SP TECH AB Company registration number: 559381-9138 Registered office: Borås, Sweden VAT number: SE559381913801

Postal address: Box 34 501 13 Borås Sweden

Office and showroom: Aschebergsgatan 41 411 33 Göteborg Sweden

Withdraw from your purchase online
You can exercise your right of withdrawal using our online withdrawal function.

sp.tech/my-order

Model Withdrawal Form

(Complete and return this form only if you wish to withdraw from the contract.)

To: SP TECH AB Aschebergsgatan 41 411 33 Göteborg Sweden Email: info@sp.tech

I/We hereby give notice that I/We withdraw from my/our contract of sale of the following goods:

Ordered on / received on: ________________________________________

Name of consumer(s): ___________________________________________

Address of consumer(s): _________________________________________

Order number: __________________________________________________

Signature (only if this form is sent on paper): ________________________

Date: __________________________________________________________