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PRIVACY POLICY & COOKIES

Updated: 2023-10-12
Issued by SP TECH AB, VAT number (Sweden) SE559381913801, Box 34, 501 13 Borås, Sweden.

  1. Introduction

We at SP TECH are committed to protecting your privacy online, and we want you to feel safe when you leave your information to us. For us, it is important to be open about how we process your personal data and provide you with information in a way that makes you understand how we will process your personal data. In this privacy policy, which applies to all SP TECH costumers, we give you information about how we handle your personal data in connection with you visiting our website, placing an order or in other contacts with us. SP TECH works continuously with privacy issues, and we may therefore update this policy. To see the latest update to this policy, please see the top of this page. You are always welcome to contact our Costumer Support if you have any questions regarding your personal information and data storage. 

2. Which data we store and how we use it

SP TECH collects costumer user data in order to deliver a seamless and safe service for all our customers.

We collect your personal data for the following reasons:
1. To be able to handle ordering and administration of your purchase.
2. To be able to handle customer service matters
3. To be able to send marketing via email or social media
4. Through web analytics for a user-friendly environment 

The data we collect from you may include your name, delivery and billing address, email address, contact numbers and specific purchase details (please see ‘Attachments’ for detailed information about what personal data gathered). 

In addition to data collection, we automatically receive your IP address when you browse our website, in order to transfer information that helps us learn about your browser and operating system. This is not connected to any personal information. 

3. On what basis are we storing your personal data?

The European union has set up a number of lawful basics for storing customer data, such as legal basis and consent. Please see ‘Attachments’ for specification of which lawful basis we have for each type of activity related to your communication with us. 

4. How do we get your consent to use and store your personal data?

The information collected when placing an order is based on legal requirements.
With your consent (where required), we use your personal data to provide you with information about goods or services (marketing, communications, campaigns, or promotions). This can be done via means such as email, ads, SMS, phone calls and postal mailing to the extent permitted by applicable laws.

5. Your right to withdraw your consent

You have the right to withdraw your consent to any personal data processed by SP TECH apart from the following situations:
1. When you have an ongoing issue with our Customer Support
2. When you have placed an order which has not yet been processed and shipped.
3. For all purchases made, we will keep your personal data in connection to your transaction for bookkeeping purposes. 

Consent & Withdrawal
You can request deletion of your data to the extent that complies with the applicable law by contacting our Customer Support, and we will do our best to accommodate your request for deletion. You can always change your browser or device settings for the use and scope for cookies. In your setting, you can block all cookies. Remember that essential cookies are necessary if you still want to use our website and our services. 

6. Security / When we may share your data

To safeguard your personal information, we take reasonable precautions and follow industry standards to prevent any inappropriate loss, misuse, unauthorized access, disclosure, alteration, or destruction of your data. 

Your personal data is not shared with third parties except under the following circumstances:
Authorities on Legal Grounds: We may be obligated to share your personal information with third parties when compelled to do so by applicable law. This includes situations such as providing information to authorities for the sole purpose of investigating criminal activities or safeguarding public security. 

Authorized partners to fulfil your purchase: We share data with authorized partners who require specific information to fulfil your purchase. This data is shared with the following categories of partners:
- Logistic partners responsible for delivery services.
- Payment partners involved in processing payments securely.
- IT-partners, including hosting providers and customer service software providers, essential for the operation for our services. 

Marketing & Social Media:  SP TECH uses marketing cookie. These are used to give you the best experience – both when you visit our website and when you leave our website. Please see ‘Cookies’ to find third party marketing companies that SP TEHC uses through the digital storefronts and how they work with advertising. 

7. Cookies

We use cookies to personalize content and ads, to provide social media features and to analyse our traffic. We also share information about use of our site with our social media, advertising and analytics partners who may combine it with other information that you’ve provided to them or that they’ve collected from your use of their services. Cookies are small text files that can be used by website to make a user’s experience more efficient. A cookie does not in any way give us access to your computer or any information about you, apart from the data you chose to share with us.  The law states that we can store cookies on your device for 12 months if they are strictly necessary for the operation of this site. For all other type of cookies, we need your permission. This site uses different types of cookies, and some cookies are placed by third-party services that appear on our pages. 

These are the four main type of cookies we collect – how and why we use them is listed below:
1. Necessary Cookies – Necessary cookies help make our website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies. 

2. Preference Cookies – Preference cookies enable a website to remember information that changes the way our website behaves or looks, like your preferred language or the region that you are in so we can make your shopping experience as seamless as possible, and more personal to you.

3. Statistics Cookies – Statistic cookies helps us to measure and analyse how our customers interact and use the site by collecting and reporting information anonymously to improve both the functionality and shopping experience on our website. 

4. Marketing Cookies – Marketing cookies are used to track our visitors across our website. The intention is to be able to deliver and display ads that are relevant and engaging for the individual user, as well as to create the best possible experience for you. We use Google Analytics and Meta Network, both online and on social media as third-part cookies to be able to do our targeting and advertising.

Google Analytics:
Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network. You can opt-out of having made your activity on the service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript from sharing information with Google Analytics about visits activity.
For more information on the privacy practices of Google, please visit the Google Privacy & Terms page: https://policies.google.com/privacy 

Meta:
Meta remarketing service is provided by Meta Platform Inc. (Facebook Inc.).
Learn more about interest-based advertising from Facebook here
To opt-out from Meta’s interest-based ads, follow these instructions from Meta (Facebook).
For more information on the privacy practices of Facebook, please visit Facebook’s Data Policy: https://www.facebook.com/privacy/explanation 

By using our site, you agree to SP TECH placing these sorts of cookies on your device and accessing them when you visit the site in the future. If you want to delete any cookies that are already on your computer, the “help” section in your browser should provide instructions on how to locate the file or directory that stores cookies. Please note that by deleting or disabling future cookies, your user experience may be affected, and you might not be able to take advantage of certain functions of our site, and the complete SP TECH user experience we provide to our customers. 

8. Changes of our privacy policy

Any changes to our privacy policy in the future will be published on this page and / or in our Terms & Conditions. More urgent changes to this privacy policy may be announced by email.

9. Attachments

Below is a specification, previously named ‘Attachments’, and is a specification of the reasons for us to store customers data. 

Completing a purchase
Purpose of data collection:
- Delivery of ordered product / services
- Handling of payment (including analysation of what payment methods that should be offered and performance of credit checks)

Type of personal data:
- Personal information (name, ID number)
- Contact information (address, email, phone number)
- Payment information (methods of payment, transaction time)
- Order information (products ordered, order amount)

Lawful Basis: Contractual Necessity
Period of storage: 3 years.

Handling of Customer Support Tickets
Purpose of data collection:
- Communication with the customer and responding to incoming request via email
- Determine the customer’s identity
- Handling of complaints, returns and support requests. 

Types of personal data:
- Inquiry details (personal information regarding the order)
- Email address (used for the contact)
- The correspondence between the customer and customer support. 

Lawful Basis: Legitimate interests
Period of storage: 3 years after last connection.

Newsletters
Purpose of data collection:
- Inform customers regarding news, discounts, events, gifts, and other marketing. 

Types of personal data:
- Email address
- Name, address, phone number
- Other information

Lawful Basis: Legitimate interests
Period of storage: 3 years.

Web Analytics
Purpose of data collection:
- Give customers a user-friendly experience.

Types of personal data:
- IP address
- Geographic position
- Time zone
- Web browser

Lawful Basis: Legitimate interests
Period of storage: no longer than 3 years.

Protection Regulation (GDPR) (EU) 2016/679. Detailed information about GDPR is found on their official website: https://gdpr-info.eu